Wellfor After Sales & Refund Policy

• Take photos before signing.
• Ask the carrier to note the damage on the delivery receipt.
• Refuse delivery if the item is severely damaged.
• Contact Wellfor the same day.

• Contact Wellfor within 48 hours of delivery.
• Keep all original packaging.
• Provide photos or videos of the product, packaging, shipping label, and damaged area.
• After review, Wellfor may provide replacement parts, a replacement product, or another appropriate solution.

• Order number.
• Product SKU.
• Description of the missing part.
• Photos of the package contents, if available.
• Manual page showing the missing part, if available.

Once verified, Wellfor will arrange replacement parts if available.

Buyer's returns include a change of mind, an incorrect size, color, or finish, a project change, a measurement error, or an item that is no longer needed.

Return requirements

• Customer is responsible for return shipping.
• Item must be unused, uninstalled, and returned in original packaging.
• Refund will be issued after warehouse inspection.
• Damaged, incomplete, or improperly packaged returns may be refused or partially refunded.

For customer-requested exchanges, the customer is responsible for return shipping.

• Price differences will be charged or refunded as applicable.
• The original item must be unused, uninstalled, and in original packaging.
• For a Wellfor error or a verified product issue, Wellfor will cover the related shipping cost.

Orders may be canceled before shipment for a full refund.

• Once an order has been processed, packed, picked up, or shipped, cancellation may not be guaranteed.
• We may try to recall the shipment.
• Carrier recall or return fees may apply.
• Original shipping cost may be deducted.
• LTL freight, storage, redelivery, or address correction fees may apply.
• If recall is not possible, the order may be treated as a buyer's return.

• Once the returned item arrives at our warehouse, it will be inspected.
• Approved refunds will be issued to the original payment method.
• Refunds are processed within 1-3 business days after inspection.
• Bank or credit card processing time may vary.
• Return shipping, original outbound shipping, restocking, carrier, missing-part, or damage deductions may apply.
• Used, installed, damaged, incomplete, or improperly packaged returns may be refused or partially refunded.