Frequently Asked Questions
1.How do I contact WELLFOR if I have questions or want to place an order?
A:Our service team are always ready to help you at 206.809.0093/3605157982 or Email us at service@wellfor.com ,We are available seven days a week to answer your questions.
Monday-Sunday:Usually 24hours /per day ,but 12am-7pm (EST) is not available to answer your phone call during COVID-19 period.
2.Can I find your furniture at other stores or on other Websites?
You can also find our products on Wayfair,HomeDepot,Lowes, Overstock,Walmart ,Amazon.
3.Do you offer services for designers or commercial clients?
Wellfor provides specialized assistance for furnishing professional spaces. Whether you're furnishing your own office or bringing a client's vision to life, we'll help you fill the space with timeless furniture and accessories.we offer special price offer and also help designers to customize unique furniture they need .
4. What's your return policy?
You can return the items within 30 days from the date of delivery. An Email with order number,return reason and pictures are required.we will provide return delivery address for you.Please ensure that the product is brand new and unused and using the original packaging.You will only need to pay the return shipping fees if it is a buyer’s remorse return,if you return it because there is a quality-related problem or wrong items delivered ,Please send us an email with some photos documenting damages (if applicable) ,Wellfor will cover the return shipping charge.Once the item returns to our warehouse, If it is brand new,full refund will be made within 1-3 working days .Any damaged, worn or altered items may be refused or result in an adjustment to your refund,we will work with you to find a solution.
5.How can I get replacement of my order?
After you receive our products if there is any parts missing or damaged, please send an email to service@wellfor.com, we will appreciate if you can attach some pictures in the email to show us accurately the missing or damaged parts, and also mention the order number contact details .after receiving your replacement request Email , We will send you the replacements as soon as possible if we still have stock of those parts, and the delivery cost of the replacements will be borne by us.if out of stock,we will find a solution for you .
6.Do you give discounts to the trade?
Yes. A commercial discount program is available exclusively for businesses and design/build industry professionals who purchase through Business Interiors. contact us at service@wellfor.com for details.
7.Do you offer customized products?
We offer a large selection of products with components that can be customized to your preferences. For example, we can make tables, chairs，bathroom vanities, bookcases and cabinets handcrafted to your measurements，your color and style,raw material requirements . These personalized products are delivered in eight weeks or more.send us an Email to service@wellfor.com for more details.